FAQ
1. About Our Products
Q: What products do you sell?
A: We specialize in men's shirts, offering a wide selection of styles, including casual, formal, and printed designs. Our shirts are made from high-quality materials, ensuring comfort and durability.
Q: What sizes do you offer?
A: Our shirts are available in sizes Small to XXL. Please refer to the size chart provided on each product page to ensure you select the correct size.
Q: Are your shirts machine washable?
A: Yes! All of our shirts are designed for easy care. For best results, please refer to our Care & Instruction for washing and drying instructions.
Q: Do you offer custom prints or designs?
A: Currently, we do not offer custom prints. However, we regularly update our designs, so keep an eye out for new arrivals!
2. Ordering Process
Q: How do I place an order?
A: Placing an order is simple:
- Browse through our collection of men’s shirts.
- Select your preferred size, color, and style.
- Add the items to your cart.
- Proceed to checkout and enter your shipping and payment information.
- Review and confirm your order before completing your purchase.
Once your payment is processed, you’ll receive an order confirmation email.
Q: Can I modify or cancel my order after it’s placed?
A: Orders are processed quickly, and once confirmed, it may not be possible to modify or cancel them. However, if you act fast, please contact our customer support, and we’ll try to accommodate your request.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption to ensure your personal and payment information is secure. We work with trusted payment gateways to process your transactions safely.
3. Shipping and Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping to the following countries:
- United States
- Australia
- Canada
- New Zealand
- United Arab Emirates
Q: What is the delivery time for my order?
A: Our total delivery time is typically between 7 to 15 business days (Monday to Friday). Please note that delivery times may vary depending on your location and shipping method selected.
Q: How can I track my order?
A: After your order is shipped, you will receive an email with your tracking number. You can use this number to track your package until it arrives at your doorstep.
Q: Do you ship internationally?
A: Yes, we do ship to select international locations. Please refer to our Shipping Policy for a full list of countries we ship to.
4. Returns, Exchanges, and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item(s) in their original, unused condition for a refund or exchange. Please visit our Return & Refund Policy page for full details.
Q: How do I request a return or exchange?
A: To initiate a return or exchange, please contact us at support@fijianprint.com with your order number and details of the item you’d like to return. We will assist you through the process.
Q: What should I do if my item is damaged or defective?
A: If your item arrives damaged or defective, contact us immediately with your order number and photos of the damage. We’ll arrange for a replacement or refund.
Q: How long will it take for my return to be processed?
A: Returns typically take 5-10 business days to be processed once we receive the item. Refunds are usually issued to your original payment method after the return is confirmed.
5. Payment and Billing
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Q: Is my payment information secure?
A: Yes, your payment information is encrypted and secure. We use SSL encryption and trusted payment gateways to protect your data.
Q: Will I be charged sales tax?
A: Sales tax is applied based on the tax rate in the jurisdiction of the shipping address. You’ll see the total amount including tax at checkout.
6. Care and Maintenance
Q: How should I care for my shirts?
A: For best care, please follow our Care & Instruction to keep your shirts in great condition. This includes specific instructions for washing, drying, and ironing.
Q: Can I dry clean my shirts?
A: Yes, most of our shirts can be dry-cleaned. However, we recommend checking the care label for any specific instructions.
Q: What if my shirt shrinks or fades?
A: If you follow the care instructions, your shirt should not shrink or fade. If you experience any issues, please contact us, and we’ll be happy to assist.
7. Size and Fit
Q: How do I choose the right size?
A: We provide a detailed size chart on each product page. We recommend measuring your chest, waist, and neck and comparing them with our size guide to find the best fit.
Q: What if my size is out of stock?
A: If your size is out of stock, please sign up for our newsletter to be notified when it becomes available again. You can also reach out to customer support for assistance.
8. Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we periodically offer promotions and discounts. To stay updated, subscribe to our newsletter or follow us on social media for the latest offers.
Q: Can I use multiple discount codes on one order?
A: We only allow one discount code per order. If you have multiple offers, we recommend choosing the one with the best value.
9. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
Phone: +1 2139057721
Email: support@fijianprint.com
Q: Can I leave feedback about my experience?
A: Yes, we would love to hear your thoughts! Please email us your feedback at feedback@fijianprint.com.
10. Miscellaneous
Q: Do you offer gift cards?
A: Currently, we do not offer gift cards. However, you can purchase shirts as gifts and have them shipped directly to the recipient.
Q: Can I include a gift message with my order?
A: Unfortunately, we do not offer a gift message service at the moment.